Order Processing

We aim to process all orders within one to two business days, from Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeframe

Once dispatched, orders typically reach customers within two to five working days in major cities and five to nine working days in remote or rural areas. Delivery times may vary due to courier delays, weather conditions, or other logistical factors.

Shipping Charges

Shipping costs depend on your location and the weight of the products ordered. The final shipping charge will be displayed at checkout before you complete your order.

Tracking Information

After your order is shipped, you will receive a tracking ID along with courier details. This allows you to track your shipment until delivery.

Delayed Deliveries

While we work closely with our courier partners, delays may occasionally occur due to factors beyond our control. We will assist you in tracking and resolving any delay issues.

Damaged or Missing Packages

If your order arrives damaged, leaking, tampered with, or with missing items, you must report it to us within 24 hours along with clear photographs. Once verified, we will provide a replacement or a suitable resolution as quickly as possible.